Privacy Policy

How BurnSky handles account and order data.

Last Updated: 2026-09-28

Last Updated: September 28, 2026

BurnSky ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you use our website, software products, and related services (collectively, the "Services").

By using our Services, you consent to the practices described in this policy.

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1. Information We Collect

1.1 Information You Provide Directly

  • Data Type · Details · Purpose
  • Account Info · Username, email address, password (hashed) · Account creation & authentication
  • Profile Info · Display name, avatar (optional) · Personalization
  • Payment Info · Payment method details (processed by third-party providers; we do not store credit card numbers) · Order processing
  • Communications · Support tickets, emails, live chat transcripts · Customer support
  • Feedback · Product reviews, feature requests, bug reports · Service improvement

1.2 Information Collected Automatically

  • Data Type · Details · Purpose
  • Hardware Identifiers · Anonymized HWID hash (for license binding only) · License validation
  • Device Info · Operating system, browser type, screen resolution · Compatibility & optimization
  • IP Address · IPv4/IPv6 address · Security, fraud prevention, geo-compliance
  • Usage Analytics · Pages visited, features used, session duration (anonymized & aggregated) · Service improvement
  • Cookies · Session cookies, preference cookies · Authentication & user experience

1.3 Information from Third Parties

  • Payment Processors: Transaction confirmation, payment status (no card details)
  • Analytics Services: Aggregated, anonymized usage statistics

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2. How We Use Your Information

We use your information for the following purposes:

  • Service Delivery: Process orders, activate Licenses, deliver Products and updates
  • Account Management: Authenticate users, manage subscriptions, process HWID resets
  • Customer Support: Respond to inquiries, troubleshoot issues, provide technical assistance
  • Security: Detect and prevent fraud, abuse, unauthorized access, and other harmful activities
  • Improvement: Analyze usage patterns (anonymized) to improve Products and user experience
  • Communication: Send transactional emails (order confirmations, License details), service announcements, and optional marketing communications
  • Legal Compliance: Comply with applicable laws, regulations, and legal processes

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3. Information Sharing & Disclosure

3.1 We Do NOT Sell Your Data

BurnSky does not sell, rent, or trade your personal information to third parties for their marketing purposes.

3.2 Limited Sharing

We may share information only in the following circumstances:

  • Payment Processors: To process your transactions (e.g., Stripe, cryptocurrency processors)
  • Service Providers: Trusted third parties who assist in operating our Services (hosting, analytics, email delivery), subject to strict data protection agreements
  • Legal Requirements: When required by law, court order, or governmental authority
  • Safety & Rights: To protect the rights, safety, or property of BurnSky, our users, or the public
  • Business Transfers: In connection with a merger, acquisition, or sale of assets (users will be notified)

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4. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption in Transit: All data transmitted between your device and our servers is encrypted using TLS 1.3 / SSL
  • Encryption at Rest: Sensitive data stored in our databases is encrypted using AES-256
  • Password Protection: User passwords are hashed using bcrypt with per-user salts
  • Access Controls: Strict role-based access controls for internal systems
  • Regular Audits: Periodic security reviews and vulnerability assessments
  • DDoS Protection: Enterprise-grade protection against distributed denial-of-service attacks

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

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5. Data Retention

  • Active Accounts: We retain your data for as long as your account is active and as needed to provide Services.
  • Deleted Accounts: Upon account deletion request, we will remove or anonymize your personal data within 30 days, except where retention is required by law.
  • Transaction Records: Financial records may be retained for up to 7 years for tax and legal compliance.
  • Anonymized Data: Aggregated, anonymized data may be retained indefinitely for analytics and improvement purposes.

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6. Cookies & Tracking Technologies

6.1 Types of Cookies We Use

  • Essential Cookies: Required for authentication, security, and core functionality
  • Preference Cookies: Remember your language, theme, and display preferences
  • Analytics Cookies: Collect anonymized usage data to improve our Services

6.2 Managing Cookies

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may impact Service functionality.

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7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your account and associated personal data
  • Portability: Request your data in a structured, machine-readable format
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Restriction: Request restriction of processing in certain circumstances
  • Objection: Object to processing based on legitimate interests

To exercise any of these rights, contact us at support@burnsky.net. We will respond within 30 days.

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8. International Data Transfers

Your information may be processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including standard contractual clauses and data protection agreements, to protect your information during international transfers.

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9. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will promptly delete it. If you believe a minor has provided us with personal information, please contact us immediately.

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10. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email or prominent notice. Your continued use of the Services after changes constitutes acceptance.

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12. Contact Us

For privacy-related questions, concerns, or requests:

  • Email: support@burnsky.net
  • Contact page: https://burnsky.net/contact
  • Response Time: Within 30 business days

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Your privacy matters to us. We are committed to transparency and to protecting the personal information you entrust to us.

If you have any questions about this document, please contact our support team.